Assignment Name:

The design of work processes in the Judiciary. Civil and Criminal registries. A project sponsored by the World Bank and DFID.

Country: Zambia

Location within Country: All 9 provinces

Professional Staff Provided by your Firm/Entity(Profiles): Accountants/Bankers/IT Specialist

Name Of Client: Judiciary

No of Staff: 10

Address: Lusaka

Duration of Assignment: 4 years

Start Date(Month/Year): June 2003

Completion Date (Month/Year): June. 2008

Approx. Value of Services (in Current US$): USS190.000

Name of Senior Staff (Project Director/Co-ordinator, Team Leader) involved and functions performed: ChintuMulendema : Partner

Attendance at meetings of the management team Maintenance of high level contact with senior management of the Judiciary and Chief administrator

Narrative Description of Assignment

Undertook a study in conjunction with our Associates PA Consulting Services Inc. of Canada pertaining to the design of work processes in the Judiciary. Civil and Criminal registries. A project sponsored by the World Bank and DFID.

Our review looked at the following:-

• Work processes Vs. reporting structure
• Relationship between Administration and Ad judicature departments.
• Operations of the registries and record keeping.
• Communication between Head Office and the outlying Subordinate/ Local Courts and level of supervision.
• Type of reports. if any. generated by the Magistrates/ Judges and administrative staff for each court to control administration.
• Determination of whether there was a select committee to review the performance of the Magistrates/ Judges in relation to the number of cases they are managing.
• Reporting requirements of the accountants and submissions of the Internal Auditors, including financial management.
• Quality of staff. level of education and level of supervision to determine their output in relation to their jobs.
• Strategic plan. budgets papers presented to us and commented on them.
• Systems and controls in all departments and recommended appropriate measures to be taken.
• IT department and recommended a case for IT installation in the registries in order to reduce paper.
• Cost structure of the expenses and recommended how best they could be reduced/ avoided.